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Found 2 from your keywords :
Subject : "Information Technology"
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Customer relationship management: Integrating marketing strategy and information teachnology
Author(s) : Zikmund, William G - McLeod, Raymond - Gilbert, Raye W
Call Number : 158.33 ZIC
Publishing Year : 2004
Globalisation, ICT and developing nations: CHallenges in the information age.
Author(s) : Roy, Sumit.
Call Number : 001.51 ROG
Publishing Year : 2005