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Found 2 from your keywords :
Subject : "Customer Services"
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Service Leadership: The Quest for competitive advantage
Author(s) : Gronfeld, Svafa - Strother, Judith
Call Number : 158.4 GRS
Publishing Year : 2006
Role of situational and personality factors in emotinal labor among customer services.
Author(s) : Adil, Adnan
Call Number : D158.33 ADR
Publishing Year : 2008